MAP Tutorial

MAP gives you the power to manage your order activity, track repairs, view your NHC product and services inventory and manage your billing expense. The following is an overview of the features. For additional information or help please reach out to your NHC account representative or send us an email at custservice@nhcgrp.com.

At the top right-hand corner of the screen, you'll see a selection of Tabs marked Welcome Page, Dashboard, Billing, Orders Repairs, Customer Service, Inventory and My Account. Each of these tabs engages a landing page that provides access to greater current and historical detail. The following is a summary of each of the tabs:

Welcome: All first- time users will default to a Welcome Page. It includes information on how to place orders and report a trouble or repair via our 7x24x365 number or via email. We also included our escalation contact information for orders and repairs. This will allow you to reach out to NHC Operations and Repair management should the responses to your initial requests not meet your satisfaction. Lastly, at the bottom of the Welcome Page you will find access to three services portals; our NHC Academy for tutorials on the features and functions of our newVoice family of Hosted and SIP products, NHC Managed Services Portal for access to our network management portal and access to our three newVoice Portals – one for our Asterix platform and two for access to our User and Administrator CommPortal Portals.

Dashboard: The Dashboard enables you to view all current activity and billing. It is the default setting for repeat customers accessing MAP. At the top of the page note tabs for Map Tutorial, Order and Repair Escalations. The dashboard features three summary tracking views.

Activity Summary:

Here, you can view all active Repairs, Open Orders, Due Dates within 30 days – this will track both newVoice installs and traditional services FOC's or Firm Order Confirmation dates that provide a date for the install of a service. Next, we provide a summary of installs occurring within 7 days and lastly, we track any open Billing and Customer Service Tickets.

Invoice Summary:

View Your current invoice with NHC divided into Monthly Recurring Charges or MRC which consists of all services or products with a set monthly fee, one time charges we call non-recurring or NRC, Usage, such as local, regional, national and international calling, Fees or surcharges applied to NHC's MRC services, Taxes and lastly if you subscribe to our 4G LTE Wireless Data Services there is summary of wireless usage. You can also view much more current and historical billing information from the "View More" tab within this summary or by accessing the "Billing" tab.

LTE/5G Data Usage:

If you subscribe to our 4G LTE Wireless service for access redundancy, temporary use or remote applications then you can view a summary of your current unbilled wireless data usage rolled up to all your locations. The summary includes your monthly usage in plan, current (in month) usage amount consumed and any Overage amount between your plan and what has been consumed. The "View More" tab enables you to view current unbilled consumption of wireless data services by location.

Lastly, at the bottom of the Dashboard you will find access to three services portals; our NHC Academy for tutorials on the features and functions of our newVoice family of Hosted and SIP products, NHC Managed Services Portal for access to our network management portal and access to our three newVoice Portals – one for our Asterix platform and two for access to our User and Administrator CommPortal Portals.

Billing: The Billing Tab is the landing page for all things related to NHC billing. Note the Invoice Summary on the left. Here, you can view your current NHC invoice or access past invoices by selecting the sort feature. The invoice information is available as a downloadable CSV or a PDF. The Invoice Trend bar chart illustrates a 12- month view of your invoice sorted by six categories. The following is a description of each of the Sub-Tabs within the Billing landing page:

Recurring Charges Summary: this report provides a list of all recurring monthly charges by telephone number (TN) or circuit ID.

Billing Summary: a 12- month invoice view by balance forward, MRC, Usage, Taxes and Surcharges, Credit and adjustments, Late Payment fees, Past due amounts and Total invoice.

Billing Reports: NHC's powerful billing platform enables customers to view a variety of reports at both the Corporate level for all locations rolling up to the corporate account or at the sub-account level. We have the ability to report on incoming and outgoing calling activity for traditional POTs and newVoice hosted and SIP services. There are 14 reports including the ability compare expense items over any period of months by items that increased or decreased sorted by recurring, non-recurring, usage or total billing.

Unbilled Usage: You can view current unbilled usage – updated within 48 hours divided by all usage types including *69 Calls/Auto Callback, 1+ hosted or SIP newVoice VOIP calls, wireless data usage, local calling, switched outbound, switched inbound or newVoice VOIP inbound.

Sub-Accounts: If you have multiple locations rolling up to a corporate account, this sub-Tab allows you to view each location sorted by account number, Customer location name, total calls, usage charges, recurring and non-recurring charges, taxes, adjustments and amount due. Each location can be viewed from the account number along with its invoice and historical billing view and the ability to run reports. All exportable via CSV.

Payment Information: here you can view the methods of payment to NHC and view your payment history and adjustment history. All exportable via CSV.

Open Billing Tickets: This sub-Tab leads to our Customer Service landing page. Here you can view open pending billing or customer service inquiries, resolved inquires or closed tickets or open a new customer service ticket.