MAP Tutorial

The MAP (Management & Assurance Portal) provides customers with the ability to manage their services, monitor activity, track orders and repairs, and review billing information in a single, centralized platform.

Portal Sections

• Dashboard
• Billing
• Orders
• Service Assurance
• Customer Service
• Inventory
• Additional Tools

Each section is accessible from the left-hand navigation menu. This guide walks through each section and explains how to use the platform effectively.

The Dashboard provides a high-level summary of account activity and is the starting point for navigating the portal.

Key Features

• Active / Offline Locations
• Open Orders
• Service Assurance Tickets
• Customer Service Tickets

A map view displays all service locations geographically for easier visualization.

Recent Activity

A table at the bottom of the dashboard shows:

• Location
• Service ID
• Created Date
• Last Update
• Status

This allows users to quickly monitor recent changes and ongoing work.

Key Features

• Balance and Payment information
• Invoice Trends graph
• Quick Actions
• Invoice Reconciliation Summary

Order Escalation List

Contacts and escalation paths for addressing delays or issues with active orders.

Repair Escalation List

Contacts and escalation paths for resolving service issues and repair delays.

Service Portals

The portal also provides access to additional tools:

• NHC Academy — Training and tutorials for NHC services.
• Managed Services — Access to monitoring and advanced management tools.
• newVoice Portal — Access to hosted voice services and configuration tools.

NHC News

Training and documentation resources for users.

The Billing section provides full visibility into invoices, usage, and payment activity.

The Invoice Summary displays:

• Account Number
• Invoice Number
• Invoice Date
• Total Due

Invoice Detail provides a breakdown of all charges, including:

• Monthly recurring charges
• Equipment and service charges
• Circuit-level billing

Summarizes all recurring monthly services and associated costs.

Displays billing history over time, including:

• Balance forward
• Usage
• Taxes and surcharges
• Adjustments

Users can generate reports such as:

• Call detail
• Usage reports
• Service summaries

Shows current usage that has not yet been invoiced.

Allows users to view billing details by location or account grouping.

Users can:

• Make one-time payments
• Set up automatic payments
• View payment history

View and export payment history, adjustments, and account activity.

Displays billing-related issues and requests currently open for resolution.

The Billing section includes a dedicated FAQ page with answers to common billing questions. You can also access the full NHC Billing FAQ directly.

Displays all active orders including:

• Order number
• Type
• Status
• Created and due dates

Displays completed orders for historical reference. Users can search and filter orders by location, date, or order type.

Displays all active repair tickets currently in progress.

Displays completed repair tickets and resolution details for historical reference.

Users can submit a new repair request by providing:

• Contact information
• Site information
• Circuit or service details
• Description of the issue

This ensures efficient troubleshooting and resolution tracking.

Displays all active customer service or billing-related tickets currently open.

Displays resolved tickets for historical reference.

Users can submit new requests related to:

• Billing inquiries
• Service questions
• General support

The summary view displays all customer locations and includes:

• Service status for each location
• Open orders
• Service assurance tickets
• Customer service tickets

Summary metrics at the top provide a quick overview of service health and activity. Users can select a location to view detailed service information.

Selecting a location opens a detailed inventory view showing:

• All services associated with the location
• Circuit IDs and service identifiers
• Service descriptions
• Quantity and billing amounts
• Service status indicators

This view allows users to understand exactly what services are deployed at each location.

Users can filter services by:

• Billing cycle
• Circuit ID
• Service identifier
• Description
• Date range

This makes it easy to locate specific services for troubleshooting or billing validation.

From the service list, users can:

• Initiate a service assurance ticket
• View detailed service information

This allows users to take action directly from the inventory view without navigating to another section.

Selecting a service provides detailed information including:

• Service description
• Carrier information
• Billing dates
• Term details
• Quantity and charges

This serves as a comprehensive view of each service instance.

Additional service details may include:

• Bandwidth or service specifications
• Circuit identifiers
• Service type
• Contract term

This information is useful for technical validation and service management.

The CPE Summary provides an overview of equipment deployed at each location, including:

• Routers
• Switches
• Licensed devices

This allows users to track hardware inventory across all sites.

Displays important notifications and customer alerts sent to your account.

Allows users to update account information and credentials.

Provides a directory of contacts associated with the account.

The MAP Portal provides a complete, centralized platform for managing services, billing, and support.

Key Benefits

• Real-time visibility into services and locations
• Integrated billing and reporting
• Direct access to support and ticketing
• Detailed service-level insights

This enables users to efficiently manage their environment and quickly respond to issues or changes.